FREIVIO FREIGHT
Privacy & enquiries.
Last updated: 21 September 2026.
Your enquiry
This website collects enquiries for Freivio Freight, Daniel Fewtrell’s customer freight enquiry service. Sending an enquiry does not confirm a booking or authorise a payment. Availability, price, services and booking terms are agreed separately.
What we collect and why
We collect the name and contact details you provide, company name if supplied, collection and delivery addresses or postcodes, preferred dates and time windows, goods descriptions, quantities, dimensions, weights, packaging, loading and access requirements. We use these details to respond to you, prepare a quote and take steps towards a booking at your request. Please do not include payment card details, identification documents or sensitive personal information.
If you arrive through a campaign link, its source and campaign label may be saved with your enquiry so we can understand where enquiries come from. A hashed connection identifier is used to limit repeated submissions and protect the form against abuse. These activities support our legitimate interests in running and securing the business.
Additional quotation details may include room inventories, survey appointment preferences, recurring schedules, exact time windows, vehicle requirements and site restrictions. We keep the reviewed quotation alongside your enquiry.
Quotations, bookings and payments
If you accept a quotation, we save the agreed service, supplier and payment recipient, total price, terms, your acceptance name and time, and your booking reference. We use these records to arrange and administer your booking. Keep your private quotation link secure: anyone with it can view the quotation. Acceptance also requires the email address on the quotation.
Customer booking payments are recorded separately from exchange membership subscriptions. For invoice or bank payments we record the amount, recipient, transaction reference and owner verification. Where card checkout is enabled, Stripe handles card details; we store the payment reference and status, not your card number. Details needed to fulfil the service are shared with the supplier named in your quotation.
Your customer account
When you choose to sign in with ChatGPT and add a private quotation link, we connect the enquiry to your site account identifier and check that the quotation matches your sign-in email. We store account photographs, instruction requests, service-team responses, progress updates and supplier documents to administer your service. These records are available to the linked customer account and business owner. A repeat booking request creates a new enquiry for review; it does not reuse payment authorisation. Use the privacy request process below to request corrections or deletion where applicable.
Business accounts
Business accounts store your organisation name, business type, saved addresses, staff account identifiers and emails, invitations, and shared service requests. All current members can see the business account’s quotations, bookings, instructions and documents, and download monthly activity statements. Administrators control invitations and can remove colleagues. Invitations are tied to the invited sign-in email, expire after seven days and can be revoked. Personal bookings are not automatically shared with a business account. Use the privacy request process for account corrections or deletion requests.
Partner introductions
If you use a partner link and choose to share progress, we record that introduction and share your enquiry reference, service, requested date and progress with that partner. We do not share your contact details, addresses, price or documents through the referral dashboard. You can enquire without choosing this option. Use the privacy request process to ask us to remove an introduction or stop sharing progress. Partner business names, sign-in details and approval status are stored to operate the portal.
Storage and access
Enquiries are stored through this website’s hosting and database providers. The enquiry inbox is restricted to the business owner. Your details are not displayed publicly, sold, or added to a marketing mailing list by this form.
Movivio, Courivio and Freivio enquiries are managed by the same business owner through one private sales dashboard, labelled with the brand you contacted. The owner records responsibility, follow-up actions and progress. Where email sending is connected, we use our transactional email provider to acknowledge your enquiry and send internal follow-up alerts. This does not subscribe you to marketing.
Keeping your information
We keep enquiry details while needed to respond, arrange any resulting work and handle related questions. Unneeded enquiries can be deleted from the private inbox. Any information that needs to be kept for a completed booking or legal obligation may be retained separately.
Your choices and questions
You can ask to access or correct your information, request deletion where applicable, or raise a question about its use. Submit a privacy request, including your enquiry reference if you have one. You can also raise a concern with the Information Commissioner’s Office.
Enquiry photographs
Where you attach photographs to an enquiry, they are stored privately for quotation review. The owner can retrieve them from the quotation desk; they are not published on the website. Do not include identity documents, payment details or sensitive information. Use the privacy request process for access or removal requests.
Saved quotation drafts
If you choose to save a draft, we store its text behind a private link for up to seven days. Uploaded files are not included. Anyone with that link can reopen the draft, so keep it private. You can remove it from the form; links expire after seven days and expired records are cleared when the draft service next processes a save. A successful enquiry submission attempts to remove its saved draft. Saving is not an enquiry submission or a marketing subscription. Switching brands is optional and transfers only common route and contact details after your explicit choice; service-specific details must be checked again.
Optional form-improvement measurement is off by default. When selected, it records step counts without linking them to your enquiry. It does not use advertising cookies.
Cookies
The customer quote form does not use advertising cookies or require an account. Essential hosting security and customer or owner sign-in may use cookies. We do not add advertising pixels or analytics cookies to this website.