Confirm the return before arranging freight
Ask the retailer where the item must go, which reference is required and whether they need an appointment. Their acceptance of a return is separate from transport availability.
Follow the agreed packaging requirements and provide packed dimensions and weight. Tell us if the original packaging is missing or the item is damaged.
Set out the handover requirements
Explain where the goods are located at collection and whether they are ready to load. Provide the receiving hours and any goods-in restrictions at the destination.
Transport does not guarantee a refund or resolve a purchase dispute. Confirm your return arrangements directly with the seller and the freight plan with the team.
Your Stratford collection or delivery
For a CV37 address or a surrounding village, give the full postcode and explain the entrance, loading position and vehicle restrictions. Town-centre premises and rural approaches can need different loading arrangements.
Use the Stratford location directory to select a nearby place, then confirm the actual collection and delivery details in the form. Each load and date is checked individually; this page does not imply a local depot or guaranteed availability.