Confirm the return before arranging freight
Ask the retailer where the item must go, which reference is required and whether they need an appointment. Their acceptance of a return is separate from transport availability.
Follow the agreed packaging requirements and provide packed dimensions and weight. Tell us if the original packaging is missing or the item is damaged.
Plan large-item return collections around your Stow-on-the-Wold access
For a purchase or business collection in Stow-on-the-Wold, confirm whether the goods are at the display address or a separate store. Provide packed dimensions and the person authorised to release them at the actual entrance.
For large-item return collections, prepare return authorised, packaging requirements, receiving slot and reference. Describe the collection and receiving points separately so the quote can reflect the whole job, including any carrying or handling beyond the vehicle.
Set out the handover requirements
Explain where the goods are located at collection and whether they are ready to load. Provide the receiving hours and any goods-in restrictions at the destination.
Transport does not guarantee a refund or resolve a purchase dispute. Confirm your return arrangements directly with the seller and the freight plan with the team.
Your Stow-on-the-Wold enquiry checklist
- For large-item return collections, have these details ready: return authorised; packaging requirements; receiving slot and reference.
- Give both full postcodes and the entrance used for the job. Explain whether the Stow-on-the-Wold address has private loading space or needs an agreed street position.
- Explain any unresolved permission, timing or handling question before accepting a quote.
- Check the quote’s supplier, price, inclusions and booking terms before confirming.