Count and measure every package
Use a separate line for each package size, with the quantity of identical cartons. Measure the sealed box rather than the unpacked product. Add protective packaging before weighing.
Explain the contents accurately, especially batteries, liquids, breakable items or anything temperature-sensitive. Acceptance is checked before transport is agreed.
Plan parcel & boxed goods at the Stone address
For parcel & boxed goods involving Stone, give the full ST15 address and the exact entrance. Use Stone, Staffordshire and the complete ST15 address; distinguish it from Stone in Worcestershire and other similarly named places or premises. Identify the exact canalside, high-street, residential, business or rural entrance and record road width, bridge approaches, gates, surface, carrying distance and safe turning space.
Check Staffordshire County Council's roadworks map, traffic regulation orders, parking guidance and any required temporary traffic-management process and all current street signs close to the booked date. A postcode does not establish permission, vehicle suitability or a safe handover point; agree private access with the property contact and arrange any required council permission separately.
- For parcel & boxed goods, prepare: number of cartons; dimensions and weight per carton; packaging and contents.
- Name the actual Stone entrance and receiving contact, not merely a landmark, car park or town-centre reference.
Make the packages ready for handover
Use packaging suitable for the goods and handling journey. Keep individual boxes identifiable and let the team know if all packages must arrive together.
Tell us whether collection is from a home, shop or warehouse, and if a sender needs a release reference. Do not enter payment details or sensitive documents in the enquiry.
Your Stone enquiry checklist
- For parcel & boxed goods, have these details ready: number of cartons; dimensions and weight per carton; packaging and contents.
- Give both full postcodes and identify the exact entrance and receiving point. ST15 is a location reference, not the whole service area.
- Explain any unresolved permission, timing or handling question before accepting a quote.
- Check the quote’s supplier, price, inclusions and booking terms before confirming.

