Confirm the return before arranging freight
Ask the retailer where the item must go, which reference is required and whether they need an appointment. Their acceptance of a return is separate from transport availability.
Follow the agreed packaging requirements and provide packed dimensions and weight. Tell us if the original packaging is missing or the item is damaged.
Plan large-item return collections around your Solihull access
For Solihull town-centre freight, ask the receiving business whether the goods entrance is within the barrier-controlled High Street or Mell Square area. Confirm the authorised access window and who arranges admission before agreeing a delivery appointment. Supply the loaded dimensions and unloading equipment details, and establish a safe alternative if the vehicle cannot reach the premises directly.
Obtain the seller or site operator’s release instructions and the equipment needed to load safely. Declare unusual contents, fragile parts and anything that cannot be stacked before suitability is assessed.
- For Solihull High Street or Mell Square, establish access permission and the allowed vehicle window before arranging the handover.
- For large-item return collections, prepare: return authorised; packaging requirements; receiving slot and reference.
Set out the handover requirements
Explain where the goods are located at collection and whether they are ready to load. Provide the receiving hours and any goods-in restrictions at the destination.
Transport does not guarantee a refund or resolve a purchase dispute. Confirm your return arrangements directly with the seller and the freight plan with the team.
Your Solihull enquiry checklist
- For large-item return collections, have these details ready: return authorised; packaging requirements; receiving slot and reference.
- Give both full postcodes and identify the exact entrance and receiving point. B91 is a location reference, not the whole service area.
- Explain any unresolved permission, timing or handling question before accepting a quote.
- Check the quote’s supplier, price, inclusions and booking terms before confirming.