Confirm the return before arranging freight
Ask the retailer where the item must go, which reference is required and whether they need an appointment. Their acceptance of a return is separate from transport availability.
Follow the agreed packaging requirements and provide packed dimensions and weight. Tell us if the original packaging is missing or the item is damaged.
Plan large-item return collections at the Lichfield address
For large-item return collections involving Lichfield, give the full WS13 address and the exact entrance. Use Lichfield, Staffordshire and the complete WS13 address; distinguish the city property from the wider district, cathedral area or similarly named premises. Identify the exact city-centre, business, residential or rural entrance and record pedestrian areas, timed controls, gates, floor level, carrying distance and a lawful vehicle position.
Check Staffordshire County Council's roadworks map, traffic regulation orders, parking guidance and any required temporary traffic-management process and all current street signs close to the booked date. A postcode does not establish permission, vehicle suitability or a safe handover point; agree private access with the property contact and arrange any required council permission separately.
- For large-item return collections, prepare: return authorised; packaging requirements; receiving slot and reference.
- Name the actual Lichfield entrance and receiving contact, not merely a landmark, car park or town-centre reference.
Set out the handover requirements
Explain where the goods are located at collection and whether they are ready to load. Provide the receiving hours and any goods-in restrictions at the destination.
Transport does not guarantee a refund or resolve a purchase dispute. Confirm your return arrangements directly with the seller and the freight plan with the team.
Your Lichfield enquiry checklist
- For large-item return collections, have these details ready: return authorised; packaging requirements; receiving slot and reference.
- Give both full postcodes and identify the exact entrance and receiving point. WS13 is a location reference, not the whole service area.
- Explain any unresolved permission, timing or handling question before accepting a quote.
- Check the quote’s supplier, price, inclusions and booking terms before confirming.