Confirm the return before arranging freight
Ask the retailer where the item must go, which reference is required and whether they need an appointment. Their acceptance of a return is separate from transport availability.
Follow the agreed packaging requirements and provide packed dimensions and weight. Tell us if the original packaging is missing or the item is damaged.
Plan large-item return collections at the Kington address
For large-item return collections involving Kington, give the full HR5 address and the exact entrance. Use Kington, Herefordshire and the complete HR5 address; distinguish it from other places called Kington and from a general Welsh-border destination. Identify the named property and final rural or town approach, including lane width, gradients, surface, signed restrictions, passing places and safe turning space.
Check Herefordshire Council's live roadworks map, current traffic orders and any required temporary parking permission and all current street signs close to the booked date. A postcode does not establish permission, vehicle suitability or a safe handover point; agree private access with the property contact and arrange any required council permission separately.
- For large-item return collections, prepare: return authorised; packaging requirements; receiving slot and reference.
- Name the actual Kington entrance and receiving contact, not merely a landmark, car park or town-centre reference.
Set out the handover requirements
Explain where the goods are located at collection and whether they are ready to load. Provide the receiving hours and any goods-in restrictions at the destination.
Transport does not guarantee a refund or resolve a purchase dispute. Confirm your return arrangements directly with the seller and the freight plan with the team.
Your Kington enquiry checklist
- For large-item return collections, have these details ready: return authorised; packaging requirements; receiving slot and reference.
- Give both full postcodes and identify the exact entrance and receiving point. HR5 is a location reference, not the whole service area.
- Explain any unresolved permission, timing or handling question before accepting a quote.
- Check the quote’s supplier, price, inclusions and booking terms before confirming.