Confirm the return before arranging freight
Ask the retailer where the item must go, which reference is required and whether they need an appointment. Their acceptance of a return is separate from transport availability.
Follow the agreed packaging requirements and provide packed dimensions and weight. Tell us if the original packaging is missing or the item is damaged.
Plan large-item return collections at the Hereford address
For large-item return collections involving Hereford, give the full HR4 address and the exact entrance. Use Hereford, Herefordshire and the complete HR4 address; distinguish the city destination from the wider county and from similarly named places abroad. Identify the exact city-centre, residential, business or rural-fringe entrance, then record restrictions, gates, steps, carrying distance and a lawful vehicle position.
Check Herefordshire Council's live roadworks map, current traffic orders and any required temporary parking permission and all current street signs close to the booked date. A postcode does not establish permission, vehicle suitability or a safe handover point; agree private access with the property contact and arrange any required council permission separately.
- For large-item return collections, prepare: return authorised; packaging requirements; receiving slot and reference.
- Name the actual Hereford entrance and receiving contact, not merely a landmark, car park or town-centre reference.
Set out the handover requirements
Explain where the goods are located at collection and whether they are ready to load. Provide the receiving hours and any goods-in restrictions at the destination.
Transport does not guarantee a refund or resolve a purchase dispute. Confirm your return arrangements directly with the seller and the freight plan with the team.
Your Hereford enquiry checklist
- For large-item return collections, have these details ready: return authorised; packaging requirements; receiving slot and reference.
- Give both full postcodes and identify the exact entrance and receiving point. HR4 is a location reference, not the whole service area.
- Explain any unresolved permission, timing or handling question before accepting a quote.
- Check the quote’s supplier, price, inclusions and booking terms before confirming.