Confirm the return before arranging freight
Ask the retailer where the item must go, which reference is required and whether they need an appointment. Their acceptance of a return is separate from transport availability.
Follow the agreed packaging requirements and provide packed dimensions and weight. Tell us if the original packaging is missing or the item is damaged.
Plan large-item return collections around your Fazeley access
For Fazeley freight, identify a road-accessible receiving point before choosing a vehicle. A canal-side business name or mooring landmark is not enough for pallet delivery: confirm the yard entrance, firm unloading surface and equipment with the recipient. Tell us if the goods must travel farther than the vehicle can safely reach.
Obtain the seller or site operator’s release instructions and the equipment needed to load safely. Declare unusual contents, fragile parts and anything that cannot be stacked before suitability is assessed.
- Identify the road entrance separately from any canal or waterside landmark.
- For large-item return collections, prepare: return authorised; packaging requirements; receiving slot and reference.
Set out the handover requirements
Explain where the goods are located at collection and whether they are ready to load. Provide the receiving hours and any goods-in restrictions at the destination.
Transport does not guarantee a refund or resolve a purchase dispute. Confirm your return arrangements directly with the seller and the freight plan with the team.
Your Fazeley enquiry checklist
- For large-item return collections, have these details ready: return authorised; packaging requirements; receiving slot and reference.
- Give both full postcodes and identify the exact entrance and receiving point. B78 is a location reference, not the whole service area.
- Explain any unresolved permission, timing or handling question before accepting a quote.
- Check the quote’s supplier, price, inclusions and booking terms before confirming.