Confirm the return before arranging freight
Ask the retailer where the item must go, which reference is required and whether they need an appointment. Their acceptance of a return is separate from transport availability.
Follow the agreed packaging requirements and provide packed dimensions and weight. Tell us if the original packaging is missing or the item is damaged.
Plan large-item return collections at your Churchdown address
For a Churchdown seller or single-item collection, measure the item in travel condition and confirm the actual exit. Arrange the seller release window and buyer handover separately, including any stairs or shared entrance.
Measure goods as they will travel. Loading and unloading are separate arrangements; confirm the people, equipment and space at both addresses.
- For large-item return collections, prepare: return authorised; packaging requirements; receiving slot and reference.
- Distinguish Brookfield, St John’s and the exact premises. Confirm whether the vehicle may use a drive, managed entrance or agreed street position and who can authorise it.
Set out the handover requirements
Explain where the goods are located at collection and whether they are ready to load. Provide the receiving hours and any goods-in restrictions at the destination.
Transport does not guarantee a refund or resolve a purchase dispute. Confirm your return arrangements directly with the seller and the freight plan with the team.
Your Churchdown enquiry checklist
- Full Churchdown street address and postcode
- The exact furniture exit or goods entrance
- Parking permission, access time and contact
- For large-item return collections, include return authorised; packaging requirements; receiving slot and reference.
- Confirm the supplier, total price, handling scope and booking terms before accepting a quote.