Confirm the return before arranging freight
Ask the retailer where the item must go, which reference is required and whether they need an appointment. Their acceptance of a return is separate from transport availability.
Follow the agreed packaging requirements and provide packed dimensions and weight. Tell us if the original packaging is missing or the item is damaged.
Coordinate the Cheltenham seller and your destination
A collection-only purchase needs agreement with two people before transport can be booked. Ask the Cheltenham seller which entrance to use, whether the goods are packed, and the latest handover time. A shop address may have a separate goods entrance; a home address may need the seller to arrange access through a shared building.
Keep the purchase agreement separate from transport. Include collection readiness, any release reference and a receiving contact, without sharing marketplace passwords or payment details.
Set out the handover requirements
Explain where the goods are located at collection and whether they are ready to load. Provide the receiving hours and any goods-in restrictions at the destination.
Transport does not guarantee a refund or resolve a purchase dispute. Confirm your return arrangements directly with the seller and the freight plan with the team.
Your Cheltenham enquiry checklist
- For large-item return collections, have these details ready: return authorised; packaging requirements; receiving slot and reference.
- Give both full postcodes and identify the exact entrance and receiving point. GL50 is a location reference, not the whole service area.
- Explain any unresolved permission, timing or handling question before accepting a quote.
- Check the quote’s supplier, price, inclusions and booking terms before confirming.