Confirm the return before arranging freight
Ask the retailer where the item must go, which reference is required and whether they need an appointment. Their acceptance of a return is separate from transport availability.
Follow the agreed packaging requirements and provide packed dimensions and weight. Tell us if the original packaging is missing or the item is damaged.
Plan large-item return collections around your Burford access
For Burford freight, check the chosen approach for the vehicle’s actual weight and dimensions. Keep historic traffic schemes separate from present signs, and obtain a premises-specific unloading location that does not rely on council car parks for heavy-vehicle waiting. Confirm that the load is packed, labelled and ready for release, with a named contact and any returns authorisation available.
For large-item return collections, prepare return authorised, packaging requirements, receiving slot and reference. Describe the collection and receiving points separately so the quote can reflect the whole job, including any carrying or handling beyond the vehicle.
Set out the handover requirements
Explain where the goods are located at collection and whether they are ready to load. Provide the receiving hours and any goods-in restrictions at the destination.
Transport does not guarantee a refund or resolve a purchase dispute. Confirm your return arrangements directly with the seller and the freight plan with the team.
Your Burford enquiry checklist
- For large-item return collections, have these details ready: return authorised; packaging requirements; receiving slot and reference.
- Give both full postcodes and the entrance used for the job. Explain whether the Burford address has private loading space or needs an agreed street position.
- Explain any unresolved permission, timing or handling question before accepting a quote.
- Check the quote’s supplier, price, inclusions and booking terms before confirming.