Confirm the return before arranging freight
Ask the retailer where the item must go, which reference is required and whether they need an appointment. Their acceptance of a return is separate from transport availability.
Follow the agreed packaging requirements and provide packed dimensions and weight. Tell us if the original packaging is missing or the item is damaged.
Plan large-item return collections at the Broseley address
For large-item return collections involving Broseley, give the full TF12 address and the exact entrance. Use Broseley, Shropshire and the complete TF12 address; distinguish the premises from wider Ironbridge Gorge or Telford-area references. Identify the precise residential, business or rural entrance, including slopes, narrow streets, gates, surface, signed restrictions and safe turning space.
Check Shropshire Council's interactive roadworks map, current closures and any required temporary restriction process and all current street signs close to the booked date. A postcode does not establish permission, vehicle suitability or a safe handover point; agree private access with the property contact and arrange any required council permission separately.
- For large-item return collections, prepare: return authorised; packaging requirements; receiving slot and reference.
- Name the actual Broseley entrance and receiving contact, not merely a landmark, car park or town-centre reference.
Set out the handover requirements
Explain where the goods are located at collection and whether they are ready to load. Provide the receiving hours and any goods-in restrictions at the destination.
Transport does not guarantee a refund or resolve a purchase dispute. Confirm your return arrangements directly with the seller and the freight plan with the team.
Your Broseley enquiry checklist
- For large-item return collections, have these details ready: return authorised; packaging requirements; receiving slot and reference.
- Give both full postcodes and identify the exact entrance and receiving point. TF12 is a location reference, not the whole service area.
- Explain any unresolved permission, timing or handling question before accepting a quote.
- Check the quote’s supplier, price, inclusions and booking terms before confirming.